Are these shoes too worn out?

Thinning or visible wear lines are normal — that’s exactly when a resole is most effective. You want to resole your shoes before the rubber wears through to the rand or fabric material. If the rubber is completely gone or there are holes through the sole into the fabric, rand repair is probably needed. If there’s a hole in the fabric under the rubber, then your shoes have past the point of no return. If you’re unsure, email us a photo of them, and we’ll assess whether they can be resoled.

What rubber should I get?

TLDR: Unparallel Hard Compound is a great choice if you’re unsure, and that’s why we list it first.

We offer four rubber options, consisting of two brands with two hardness levels each:

• Unparallel Soft Compound (RS) – softest

• Unparallel Hard Compound (RH) – medium

• Vibram Grip 2 (VG2) – medium (comparable to RH)

• Vibram Edge (VE) – stiffest

All rubber options are priced the same, so you’re free to choose based purely on preference and performance.

Rubber hardness significantly affects how a shoe feels and performs.
Softer rubbers (like RS) conform more easily to rock features. They tend to feel stickier and more sensitive, especially on slabs and smears, but they wear faster and provide less structural support. Stiffer rubbers (like VE) hold their shape better, offer more support on small edges, and generally last longer, but they won’t deform as much on rounded features.

Medium rubbers (RH and VG2) sit between these extremes. They balance sensitivity, edging support, and durability, which is why they work well for a wide range of climbing styles. RH is our personal favorite —it offers a versatile feel with excellent support and longevity without feeling overly stiff.

Climber weight affects how any rubber behaves.
Under lighter loads, a given rubber will deform less and behave more like a stiffer compound. Under heavier loads, the same rubber will deform more and feel closer to a softer compound. In practice, this means that rubber hardness exists on a spectrum: how stiff or soft it feels depends not just on the rubber itself, but on how much force is being put into it.

This is one reason some shoe models use stiffer rubber (like VE) on “men’s” versions and softer rubber (like VG2) on “women’s” versions of the same shoe—changing rubber hardness shifts how much the sole deforms under typical use.

You do not need to resole your shoes with the same rubber they originally came with.
Resoling is a great opportunity to experiment and see how different rubbers change the feel of the same shoe. We actively encourage trying different options so you can learn what works best for your climbing style, terrain, and preferences.

When can I drop off my shoes?

After placing your order on our website, you can drop off your shoes at the partner location you selected anytime during the week before our weekly collection. Be sure to bring your order receipt with you when you drop them off.

When can I pick up my shoes?

We collect shoes every Monday evening and resole them through the week. Your freshly resoled shoes will be ready for pick-up after 12:00 PM on the following Monday at the same partner location where you dropped them off. You’ll receive a confirmation email once they’re ready.

How much does it cost?

Our standard resole service is $60 (including sole and rand repair), as listed on the order page. Pricing is per pair of shoes.

It says you’re sold out. Are you still taking orders?

We operate with limited weekly slots to ensure a one-week turnaround. If the online store shows “Sold out,” that means all resoling slots for the current week are filled. New slots open up after Monday pick-up each week, so check back or place your order again once availability refreshes.

There was some delamination after getting my shoes resoled. Is there anything you can do about it?

Delamination (where the sole starts separating from the rand or upper) can occasionally occur after resoling. Please contact us with photos and details, and we’ll assess the condition. If the issue resulted from the resole work, bring the shoes back to your pickup location, and we’ll correct it at no additional cost whenever feasible. We stand behind the quality of our resoles and aim to ensure your shoes perform as expected.